Some Surprising Statistics About Customer Loyalty And Offer You Can’t Refuse Model
SRM is a leading advisory business with a focus on financial services operating across Northern America and in Europe. I’m proud ...
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Tag: Trust
Trust is the Currency of Relationships | Customer Experience Excellence – The Airbnb Way
This is the second in a 5-post series. This week we continue to journey through key concepts found in my 10 leadership books and pick ...
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Create Belonging | Customer Experience Excellence – The Airbnb Way
This is the first in a 5-post series. Before I dive in, please allow me to offer some context. Usually, each content ...
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Sharing the Faults to Build a Relationship
When trying to market a product to new customers, your first instinct might be to espouse as many virtues that ...
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