Upgrading Traditional Loyalty Programs To Foster Customer-First, Digitally-Centered Loyalty Experiences
We are at a watershed moment in retail, consumer goods, manufacturing, travel and hospitality, and any business that thrives on ...
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Tag: Travel
5 CX Lessons We Can Learn From Chinese Travel Leader Trip.com
Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...
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Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers
We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...
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Malaysia Airports, Skyports, And Volocopter Studying Vertiport In Malaysia
Malaysia Airports announced that it has signed a tripartite memorandum of understanding (MoU) with Skyports, the world-leading designer and operator ...
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Singapore Airlines Enhances Customer Experience Through Live E-Shopping Onboard
Through the Thales and Airfree partnership, Singapore Airlines is the first airline to offer live e-shopping onboard via KrisShop. The ...
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How Contactless Technology Is Defining The Customer Experience Post-COVID-19
Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months. Indeed, SITA’s ...
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