12 Ways To Increase Customer Retention And Loyalty
In today's fast-paced, ever-changing highly competitive business environment, exceptional customer experiences are essential for success. And in many instances, customer ...
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Tag: Tips
Using Customer Reviews to Unlock Your Competitive Advantage
As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...
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5 Universal Customer Frustrations That Businesses Can Improve On
Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...
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Here’s How To Activate Your Customer Personas
A few weeks ago, I wrote about Seth Godin’s concept of finding your Who, which is all about identifying who your ...
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How Companies Are Using Neuromarketing To Their Advantage
About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...
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3 Activities For Quick Wins In Customer Experience (& 3 More To Avoid)
Who doesn’t love a quick win? Customer experience leaders often have to celebrate quick wins and show other leaders fast, ...
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Deliver 5 Levels of Value | Team Member and Customer Experience Value
Fairly early in my career, I was fortunate to happen upon customer value theories and research conducted by Professors Sheth, ...
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What’s Next For Small Businesses? 4 Trends And Predictions For 2021 And Beyond
How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB ...
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The 7 Habits of Highly Effective CX Leaders
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of ...
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8 Ways to Deal With Angry Customers
Customers get angry for many reasons. Like when they are facing unexpected costs or when their product breaks within a ...
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