Five Overlooked Moments That May Be Wrecking Your Customer Journey
Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...
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Tag: Organization
How To Capitalize On Revenge Spending
Most of the world is now seeing the light at the end of this long dark pandemic tunnel. Will the ...
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CMA CGM Data Hack Leaves Confused Customers In The Dark
Confusion reigned among the customers of French carrier CMA CGM, as hackers wrote to media organisations claiming to have accessed ...
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Common Pitfalls To Avoid When Embarking On New Customer Experience Initiatives
“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...
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What’s Impeding Change In Your Business?
You know you need to make changes in the business, but there are competing forces, those that help to drive ...
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