Tag: Featured News

Singapore's business process outsourcing (BPO) provider, TDCX aims to raise as much as US$400 million (S$538.3 million) in an initial public ...

“How can I know if we’re really customer centric?”: It’s a question, I’ve been wanting to address for a while ...

According to an annual report by Facebook Inc and Bain & Co, the Southeast Asia region added 70 million new ...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more ...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...

When Steve Jobs announced the first iPhone in 2007 and Google leaned all in on Android soon after, most of ...

We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...

Cross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders ...

Samsung's market share in China is just 0.6%. Apart from a few niche models, the world's largest phone maker basically ...

Customer experience platform Emplifi has released its “State of Social Media and CX” report, highlighting key data points for social ...