Tag: Employees

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

Culture is so important to your business. The right culture is even more important. If you ask me, the right culture is ...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more ...

I’ve written about change and change management several times over the years, especially last year. After all, customer experience management really is ...

Cross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders ...

You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of ...

Traditionally, customers have purchased goods and services based on a number of factors. These can include price, features, brand loyalty, ...