Tag: Employees

One of the biggest business impacts resulting from the pandemic is the work from home (WFH) quandary. Why is it ...

One of the most popular questions in my conversations with decision makers has to be about setting up a successful ...

Is the level of experience your customers receive is dependent on which employee they encounter? Are there certain employees on ...

We know that the customer experience is important to the success of any organization. Customers are king, and they vote ...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into ...

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming ...

The statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this ...

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...