Tag: Employee Experience

It’s time to wrap up another year. 2021 was another strange, unpredictable, not-quite-back-to-normal trip. When it came to customer experience, ...

One of the biggest business impacts resulting from the pandemic is the work from home (WFH) quandary. Why is it ...

Is the level of experience your customers receive is dependent on which employee they encounter? Are there certain employees on ...

The statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this ...

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

I think it’s safe to say that Starbucks is a true love brand, with fans all over the world being ...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...

How do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote ...

Singapore's business process outsourcing (BPO) provider, TDCX aims to raise as much as US$400 million (S$538.3 million) in an initial public ...

“How can I know if we’re really customer centric?”: It’s a question, I’ve been wanting to address for a while ...