Tag: Data Analytics

AVEVA, a global leader in industrial software, driving digital transformation and sustainability, recently announced its first SaaS offering that integrates key ...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...

Every last person working in marketing and customer experience knows about Walmart founder Sam Walton’s legendary quote: “There is only one ...

Over the years, I’ve encountered many CX experts who struggled with convincing their senior leadership to invest more in customer ...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...

For retailers, data is both their biggest asset and biggest challenge. It's the key to understanding and engaging consumers. It ...

It feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in ...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...

McDonald’s has created a new customer experience team as COVID-19 upends the way consumers engage with restaurants. According to an email ...