Tag: Customers

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996, ...

Do you have loyal customers? If you said yes, I would ask, how do you know? Is it because they ...

This week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...

Every last person working in marketing and customer experience knows about Walmart founder Sam Walton’s legendary quote: “There is only one ...

Earlier this month, Daimler AG CEO Ola Kallenius stated the ongoing semiconductor chip shortage crisis will likely continue into 2023. Some ...

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...