Tag: Customer Trust

Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...

This is the second in a 5-post series. This week we continue to journey through key concepts found in my 10 leadership books and pick ...

The maker of powerful spy software allegedly used to hack the phones of innocent people says blaming the company is ...

Nobody thinks they’re neglecting customers… but many are. Some of us live, breathe and constantly think about the customer experience. ...

The topics of customer trust and customer confidence have come up in conversations a few times recently, especially as it relates to pandemic and ...