Tag: Customer Retention

You’ve probably all heard – or read about – the Bain statistic from 2005 that goes like this: 80% of ...

Consumers have a buying cycle. They go through a series of steps before actually making a purchase. Understanding this cycle ...

We are at a watershed moment in retail, consumer goods, manufacturing, travel and hospitality, and any business that thrives on ...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

Do you have loyal customers? If you said yes, I would ask, how do you know? Is it because they ...

In today's fast-paced, ever-changing highly competitive business environment, exceptional customer experiences are essential for success. And in many instances, customer ...

I think it’s safe to say that Starbucks is a true love brand, with fans all over the world being ...

Samsung's market share in China is just 0.6%. Apart from a few niche models, the world's largest phone maker basically ...

From wellness workshops to dinner with a celebrity chef and flights to nowhere, Asia's big international airlines are working hard ...

Chinese telecommunications giant Huawei Technologies reported its biggest ever revenue drop in the first half of 2021, after U.S. sanctions ...