Tag: Customer Relationships

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...

This is the second in a 5-post series. This week we continue to journey through key concepts found in my 10 leadership books and pick ...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...

From wellness workshops to dinner with a celebrity chef and flights to nowhere, Asia's big international airlines are working hard ...

New Yorkers and other customers across the US said on Thursday they were shocked and dismayed over Johnson & Johnson’s recall ...

We are living in a relationship deficit world. Technology has made it easier for us to navigate through our busy ...

Technology is changing the world but not always for the better. In 2025, there will be more machines in the ...

There are huge opportunities right now for fintechs looking to South East Asia. With high digital adoption, a huge unbanked ...

Nobody thinks they’re neglecting customers… but many are. Some of us live, breathe and constantly think about the customer experience. ...

The history of the Customer Success profession dates back to 1996, when a CRM vendor, Vantive, realized that their system had a high ...