3 Commonly Neglected Micro-Moments in Your Customer’s Journey
What are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the ...
Read moreWhat are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the ...
Read moreWhat Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There ...
Read moreNeglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...
Read moreMost of the world is now seeing the light at the end of this long dark pandemic tunnel. Will the ...
Read moreBy Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as ...
Read moreIt feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in ...
Read moreWhat are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve ...
Read moreApple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...
Read moreIf it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...
Read moreCross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders ...
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