Tag: Customer Journey

Just as there are six flight characteristics essential to pilots, there are six dynamics essential to CX leaders

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products ...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.

When established brands looks to be on the way down, it’s easy to give up on them and look for ...

Enhance CX and optimize marketing strategies by getting the customer personas right.

The customer experience has been transformed by the COVID-19 pandemic. A lot more emphasis will be placed on enhancing consumer ...

Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of ...

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is ...

Chattermill, a unified customer intelligence platform, has recently revealed a report which delves into the trends and strategies that organizations ...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue, ...