Tag: Customer Interaction

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...

We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...

McDonald’s has created a new customer experience team as COVID-19 upends the way consumers engage with restaurants. According to an email ...