Tag: Customer Insight

You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of ...

Using high-tech tools to reduce costs, improve efficiency, and enhance the customer experience has become commonplace. But some luxury players ...

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm and little else. To arrive at ...

New Yorkers and other customers across the US said on Thursday they were shocked and dismayed over Johnson & Johnson’s recall ...

This is the fourth post in a series titled Mindset & Agility – The Rocket Fuel for Customer Experience Success. To date ...

A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a ...

Fairly early in my career, I was fortunate to happen upon customer value theories and research conducted by Professors Sheth, ...

There were few bright spots for the restaurant industry in 2020, but pizza was one of them. And after a ...

For two weeks, I’ve focused on innovation tips from the classic book A Whack on the Side of the Head by Roger ...

In 1983, while pursuing a Ph.D. at the University of Southern California, I got a creative nudge from the book A ...