Tag: Customer Insight

Innovation is essential, but it’s also really hard. The unfortunate truth is that there are more failures than successes in ...

It’s that time of the year again when folks are looking for predictions about what customer experience will look like ...

AVEVA, a global leader in industrial software, driving digital transformation and sustainability, recently announced its first SaaS offering that integrates key ...

When startup founders fail, they usually blame the lack of funding. But, according to three recent studies, most startups don’t ...

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There ...

For retailers, data is both their biggest asset and biggest challenge. It's the key to understanding and engaging consumers. It ...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...

This is the first in a 5-post series. Before I dive in, please allow me to offer some context. Usually, each content ...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...

Who doesn’t love a quick win? Customer experience leaders often have to celebrate quick wins and show other leaders fast, ...