Tag: Customer Feedback

When startup founders fail, they usually blame the lack of funding. But, according to three recent studies, most startups don’t ...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...

It feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in ...

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve ...

We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...

Cross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders ...

Who doesn’t love a quick win? Customer experience leaders often have to celebrate quick wins and show other leaders fast, ...

In my last couple of posts, I unpacked the first six skills outlined in Professor W. Warner Burke’s research-based model ...

There is a natural arc to how an organization matures when it comes to customer experience. Let’s look at a ...

In my last post, I spotlighted social psychologist Carol Dweck’s landmark work on growth mindset and offered a link between ...