Tag: Customer Experience

You know you need to make changes in the business, but there are competing forces, those that help to drive ...

The smartphone industry is massive. Each and every year, the revenue from smartphone sales is about US$400 billion and over ...

“How can I know if we’re really customer centric?”: It’s a question, I’ve been wanting to address for a while ...

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve ...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...

A few weeks ago, I wrote about Seth Godin’s concept of finding your Who, which is all about identifying who your ...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more ...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...

Not quite a decade ago, the potential for defective Takata Corp. air bags to explode in a crash erupted into ...