Tag: Customer Experience

This is the second in a 5-post series. This week we continue to journey through key concepts found in my 10 leadership books and pick ...

I think it’s safe to say that Starbucks is a true love brand, with fans all over the world being ...

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...

The Hewlett-Packard Company famously referred to as HP, is a multinational enterprise whose main business involved the provision of a ...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...

This is the first in a 5-post series. Before I dive in, please allow me to offer some context. Usually, each content ...

How do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote ...

By Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as ...

It feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in ...

Singapore's business process outsourcing (BPO) provider, TDCX aims to raise as much as US$400 million (S$538.3 million) in an initial public ...