Tag: Customer Experience

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all ...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into ...

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing ...

You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare ...

What are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick ...

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996, ...

Last week, I wrote about the RICE Scoring Model, a method used to prioritize initiatives and make smarter decisions. I also ...