Tag: Customer Experience

Article by Mary Ann O’Brien, CEO and Founder of OBI Creative Brands and business owners find themselves swimming in uncharted ...

New findings have been unveiled by the Sabio Group in their latest market survey that highlights how the COVID-19 crisis ...

COVID-19 has changed us. Many of us might not even notice it, but our expectations when it comes to purchasing ...

According to the 2020 State of Customer Service Annual Report by HubSpot, as many as a third of customer service ...

Article by Chris Beaudin, director of marketing at Atlatl Software Steve Jobs once famously said, "You've got to start with ...

Personalisation is the big buzzword that is circulating among customer experience experts as of late. This is not a big ...

The customer experience has become an integral part of B2C businesses. These businesses realise that their customers are willing to ...

Every company, without exception, will have its ups and downs. A business crisis is not a matter of ‘if’, it ...

COVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their ...

The people of Generation Z live in a completely different world compared to Millennials and the preceding generations. They are ...