Tag: customer expectation

Every end of year, I do two things: I take the time to think about what could be the biggest ...

Innovation is essential, but it’s also really hard. The unfortunate truth is that there are more failures than successes in ...

We know that the customer experience is important to the success of any organization. Customers are king, and they vote ...

It’s that time of the year again when folks are looking for predictions about what customer experience will look like ...

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...

We all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...

You’ve heard it many times by now. Global disruption in 2020 accelerated digital transformation initiatives by five to ten years. ...

''Shit, this is a big problem,'' Jason Goldberg wrote in a letter to company executives. His unicorn had run away ...