Tag: Customer Engagement

Every end of year, I do two things: I take the time to think about what could be the biggest ...

As some of you may know, at the end of the year I like to look ahead to the coming ...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...

One of the most popular questions in my conversations with decision makers has to be about setting up a successful ...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

What are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the ...

This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick ...

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996, ...