Stop Calling It A Labor Shortage—It Is A Turnover Crisis
The statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this ...
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Tag: Culture
Does Culture & Performance Follow The Team Or Leader?
There are no Bad Teams, Only Bad Leaders I read a great story in the book, Extreme Ownership, by Jocko Willing ...
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How Values Create Value
Culture is so important to your business. The right culture is even more important. If you ask me, the right culture is ...
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The Customer Experience Action Statement: How To Revolutionize Your Customer Service Culture
What once was the customer service vision statement is now called the customer experience action statement. Why the name change? ...
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Create A Unique Company Culture and See Its Impact On Customer Experience
Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you ...
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