Tag: Covid19

The ongoing coronavirus pandemic has affected the lives and livelihoods around the world. Centre for Public Policy Research, a public ...

It is a given that poor customer experience and customer service means that consumers will be driven away from a ...

We need to socialise. It is just in our nature to communicate and work with each other. This critical need ...

When we talk about retailers, only a few specific brands come to mind. The unfortunate truth is that many of ...

COVID-19 has changed us. Many of us might not even notice it, but our expectations when it comes to purchasing ...

According to the 2020 State of Customer Service Annual Report by HubSpot, as many as a third of customer service ...

COVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their ...

The majority of 2020 has been dominated by the COVID-19 pandemic; and even with the outbreak being brought under control, ...

COVID-19 restrictions are easing throughout the world and businesses are on track to reopen. Unfortunately, this does not mean things ...

Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless, ...