Tag: Company Culture

What’s an office for? Employers need to express and deliver a compelling answer to this question if they have any ...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been ...

The statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this ...

There are no Bad Teams, Only Bad Leaders I read a great story in the book, Extreme Ownership, by Jocko Willing ...

Want to take your company from having good customer service to world-class customer service?  Who doesn’t, right?  Now, in order ...

I’ve written about change and change management several times over the years, especially last year. After all, customer experience management really is ...

A couple months ago, I wrote about the difference between consensus and alignment and why that’s important to know. Back then I ...

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...

Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you ...