Tag: Communication

It’s time to wrap up another year. 2021 was another strange, unpredictable, not-quite-back-to-normal trip. When it came to customer experience, ...

This is the fourth in a 5-post series and we’re continuing on through the business concepts in my book Leading the Starbucks ...

In my work consulting, training, and running workshops , one consistent theme I find is teams are super eager to begin the ...

Innovation is essential, but it’s also really hard. The unfortunate truth is that there are more failures than successes in ...

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming ...

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

This is the second in a 5-post series. This week we continue to journey through key concepts found in my 10 leadership books and pick ...

Confusion reigned among the customers of French carrier CMA CGM, as hackers wrote to media organisations claiming to have accessed ...

You know you need to make changes in the business, but there are competing forces, those that help to drive ...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish, ...