Tag: Business

You know you need to make changes in the business, but there are competing forces, those that help to drive ...

A few weeks ago, I wrote about Seth Godin’s concept of finding your Who, which is all about identifying who your ...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...

You’ve heard it many times by now. Global disruption in 2020 accelerated digital transformation initiatives by five to ten years. ...

I’ve written about change and change management several times over the years, especially last year. After all, customer experience management really is ...

When Steve Jobs announced the first iPhone in 2007 and Google leaned all in on Android soon after, most of ...

Today, I’ll focus on the distinction between “price” and “value.” In a 2008 letter to Berkshire Hathaway shareholders, Warren Buffet ...

A couple months ago, I wrote about the difference between consensus and alignment and why that’s important to know. Back then I ...

You may have heard about the rental car company Hertz and its tough journey throughout the Coronavirus pandemic. The 100 ...

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...