Tag: Business Owners

For retailers, data is both their biggest asset and biggest challenge. It's the key to understanding and engaging consumers. It ...

As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it ...

You know you need to make changes in the business, but there are competing forces, those that help to drive ...

A few weeks ago, I wrote about Seth Godin’s concept of finding your Who, which is all about identifying who your ...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more ...

I’ve written about change and change management several times over the years, especially last year. After all, customer experience management really is ...

A couple months ago, I wrote about the difference between consensus and alignment and why that’s important to know. Back then I ...

Customer experience has taken the world by storm. And with it, hundreds of consultants and researchers have flooded the market ...

You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of ...

In my last couple of posts, I unpacked the first six skills outlined in Professor W. Warner Burke’s research-based model ...