Tag: Brands

User experience (UX) is part of the bigger customer experience (CX) ecosystem. User experience focuses on user interactions with a ...

As some of you may know, at the end of the year I like to look ahead to the coming ...

Customer service is an important part of not only the customer experience but also the success of a business. Get ...

SRM is a leading advisory business with a focus on financial services operating across Northern America and in Europe. I’m proud ...

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with ...

It’s that time of the year again when folks are looking for predictions about what customer experience will look like ...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just ...

You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare ...

Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...

About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...