What We Can Learn About E-Commerce “Twins” Amazon And Alibaba About CX
You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare ...
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Tag: Amazon
5 Ways Amazon Builds A Fantastic Customer Experience
Few companies excel more at creating a phenomenal customer experience than Amazon. It’s one of the reasons why the company ...
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How Contactless Technology Is Defining The Customer Experience Post-COVID-19
Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months. Indeed, SITA’s ...
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How Spotify Dominates Apple, Google And Amazon In Music
Playing music is part of civilized humanity. Music is so important to us humans and has been for thousand of ...
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