Tag: AI

Conversational artificial intelligence is the next big thing to improve CX, but it's going to take serious investment.

Customer service is an important part of not only the customer experience but also the success of a business. Get ...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into ...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...

The smartphone industry is massive. Each and every year, the revenue from smartphone sales is about US$400 billion and over ...

Using high-tech tools to reduce costs, improve efficiency, and enhance the customer experience has become commonplace. But some luxury players ...

Times, tastes and trends always change. We live in an era of digital Darwinism, the evolution of technology and markets ...

In the early days of the pandemic, manufacturers struggled to keep up as consumers changed their spending habits. Similarly, while ...

Technology is changing the world but not always for the better. In 2025, there will be more machines in the ...

SoftBank Group Corp has suspended production of its Pepper robot, shelving for now a project Masayoshi Son once personally championed ...