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If you’re having a bad experience in a restaurant and decide to never return, do you tell the manager? Or...

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching...

Although “20/20” usually suggests perfect vision, a lot about the year 2020 is still unclear. Certainly news in the coming...

When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. Consider...

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They...

Some smart person somewhere sometime (probably a priest) suggested confession was good for the soul. So, I will swath my...

If you are fond of travelling, the chances that you may have used Airbnb during your travel is pretty high...

If I think about the trends that will define 2020, there’s one word that keeps popping up in my head...

According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that...

PayPal is a global financial and technology company operating in more than 200 markets worldwide. The company enables global commerce, allowing...