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It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...

To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter...

So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...

Article by Epson Today, technology is rewriting operating models across all sectors, but perhaps the retail industry has felt a...

We need to socialise. It is just in our nature to communicate and work with each other. This critical need...

When we talk about retailers, only a few specific brands come to mind. The unfortunate truth is that many of...

There will be situations when everything is in upheaval. One such situation exists right now, in the form of COVID-19....