News

The COVID-19 global pandemic will be one of the defining events for 2020. Plus, its implications to our economy and...

2020 has certainly been a very memorable year, albeit for all the wrong reasons. The Covid-19 pandemic has served as...

SenateSHJ is leveraging Sugar’s customer experience (CX) to deliver better service to its clients in Australia and New Zealand. The...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...

The business landscape has changed drastically as more people use their smart devices because of the COVID-19 pandemic. For some,...

It’s a fact that bad customer experience can make consumers leave and never return. But, we can measure the value...

Many customers have fallen out of the habit of doing business; no small thanks to the Covid-19 pandemic. As such,...

It seems like we are far from seeing the light at the end of the tunnel surrounding the global pandemic....

SMEs in India can now be completely paperless, utilize remote and secure onboarding solution. Mastercard has agreed to partner up...

Cloud communications provider Twilio is making its biggest acquisition to date. The company is paying $3.2 billion to acquire Segment,...