A Rising Investment In Digital Channels And AI To Enhance Customer Experience
Business Wave surveyed over 1,000 global contact center decision-makers in the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark and...
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Tech
New Platform To Deliver Consistent Customer Experience
Visa recently announced, in collaboration with DigitSecure and HDFC Bank, the first successful live implementation of a PCI certified Tap...
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Lower Digital Experience Maturity is a Bane to CX in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...
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Retail Prodigy Group And Samsung Working Together To Deliver A Strong Customer Experience
Samsung’s Experience Stores in Australia is now being led by Retail Prodigy Group as the lead operations partner. In a...
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Artificial Intelligence To Improve Customer Experience
From “Hey Siri” to Tesla’s autopilot, artificial intelligence (AI) is rising in popularity for marketers and sales professionals. It has...
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4 Omnichannel Strategies To Boost Customer Experience
It’s safe to say that 2020 is not our year. That nasty virus has sure thrown a wrench in the...
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Bringing New Dimensions to Retail Customer Engagement with Projection
Article by Epson Today, technology is rewriting operating models across all sectors, but perhaps the retail industry has felt a...
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Differentiating CX From UX and UI
The customer experience (CX), user experience (UX), and user interface (UI). These three words are often used today among copywriters,...
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What Does Gen Z Really Want From CX
The people of Generation Z live in a completely different world compared to Millennials and the preceding generations. They are...
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Leveraging Technology to Enhance Customer Experience
Article by Epson The customer has become increasingly influential in determining businesses’ strategies and shaping their reputations across the globe....
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