Retail

South Korea’s retail giant Shinsegae Group is making efforts to have customers spend more time at its outlets by enhancing...

The Consumer Goods Forum (CGF’s) 2023 Global Summit was held recently centred on the "Pursuit of Harmony in Turmoil: Working...

Hotels, convenience stores and other businesses have increasingly turned to virtual reality to help train their staff amid a growing...

Siam Makro Group is working together with Oracle to digitally transform the business and enhance customer service. The Group is...

Humor works. It always has, and will always work. It’s the ultimate way in making a connection with someone. It’s...

Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of...

If there is one thing we have learned over the years, it is that customers love convenience. With the onset...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...

We have already discussed how self-service systems can help improve the customer experience. Now, we can see that omnichannel retailers...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...