Industry

Most people have “chatted” with a chatbot when they have queries about a product or a service. Some are fine...

Research by SAS highlighted that 27 percent of banking customers realized an improvement in their customer experience during the lockdown. ...

Businesses in today’s age are accelerating their digital transformation because of the COVID-19 pandemic. Surina Shukri, chief executive officer of...

Kount, who works in digital fraud security and identity trust, announced that it is partnering with data cloud provider Snowflake to provide enhanced,...

Zoom Video Communications Inc warned that its gross margins would remain under pressure from 2021 as the growing number of...

The Australian based coastal lifestyle platform, SurfStitch, has launched their brand new app for their loyal and supportive customers. The...

Questback announced that its solution is available on the Oracle Cloud. Questback is a powerful yet easy-to-use solution that allows...

For the next five years, Dyson will invest an additional $3.67 billion into new technologies and products. It will allow...

On Thursday, Amazon.com Inc said it would spend more than $500 million on one-time incentives for its front-line staff in...

Most customer experience efforts are focused on getting customers into and through the sales funnel. However, a company can do...