Vietnam’s OCB to create a personalised digital banking system for customers with Backbase
Backbase, the global leader in Engagement Banking today announced that Orient Commercial Joint Stock Bank (OCB) has chosen Backbase to...
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Industry
Customer Experience across various Industries
Tencent’s Weixin Pay enhances mobile payment experience for overseas users visiting China to pay like a local
Tencent is deepening its collaboration with international card organizations including Visa, Discover Global Network (including Diners Club), JCB, and Mastercard...
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Burger King Taiwan boosting customer conversions with Appier’s AI solutions
Appier announced the successful implementation of a highly interactive, personalized marketing campaign for Burger King Taiwan, a globally renowned fast-food...
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Hong Kong life becomes the first insurer to integrate “iAM Smart” e-ME form filling function for better CX
Hong Kong Life has a long-standing dedication to providing excellent products and services and continuously grip on the innovative InsurTech...
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Prasarana’s digital transformation to improve customer experience
PRASARANA Malaysia Bhd is undergoing a digital transformation to enhance its services and overall experience. This aims to improve ridership...
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Youtrip Thailand launches first-in-market in-app for enhanced fraud detection and safer online payment experience
YouTrip, Thailand’s leading multi-currency digital wallet launched in collaboration with Kasikornbank, introduces 3-Domain Secure 2.0 (3DS 2.0) authentication feature to...
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Korea’s Shinsegae stores put more effort to keep customers to stay longer
South Korea’s retail giant Shinsegae Group is making efforts to have customers spend more time at its outlets by enhancing...
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Foodpanda unveils the new grocery pick-up feature in Pandamart
Foodpanda, the global online food delivery giant, takes a leap forward in the e-commerce industry, introducing a pick-up feature for...
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HOYA Group’s PENTAX Medical opens manufacturing, R&D and customer service centres in China
HOYA Group, PENTAX Medical announced the establishment of an endoscope manufacturing, R&D and service centre dedicated to China market in...
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Payment Asia introduces AI processing service in Hong Kong
Payment Asia, a payment solutions provider, has unveiled an AI-powered processing service in Hong Kong, offering automated merchant onboarding, AI...
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