Nokia and Taiwan Mobile extend 5G contract delivering better performance, coverage and customer experience
Nokia and Taiwan Mobile have extended their 5G contract for another year to improve Taiwan Mobile's 5G network performance and...
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Industry
Customer Experience across various Industries
Empowering SMEs with seamless payment experiences with Tap on Phone solutions
FOMO Pay, a leading Singapore-headquartered major payment institution, has announced a strategic collaboration with Mastercard to launch its Tap on...
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A new era for Vietnam’s airport lounges by redefining passenger comfort
Airport Dimensions, the global leader in airport experience, has partnered with Southern Airports Services Joint Stock Company (SASCO), Vietnam's leading...
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QR payment providers to enable cross-border payments across the Asia Pacific with Visa
Visa, a global leader in digital payments, unveiled collaborations with QR payment providers to allow consumers to use their digital...
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Optimising payment experience for international visitors to China
UnionPay International (UPI) announced that Alipay and Weixin payments are fully enabled for UnionPay cards issued outside China's mainland, providing...
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An innovative, cross-border digital wallet top-up solution launched in the Philippines
Thunes, the Smart Superhighway to move money around the world, announced a new collaboration with GCash, the leading digital wallet...
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Innovating customer service excellence in China
"Hello, thank you for calling!" This familiar phrase is often heard when dialling into customer service hotlines. The "heard yet...
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MINISO unveils brand upgrade achievements including enhancing CX and building the world’s leading IP design retail group
MINISO held its Global Brand Strategic Upgrade Results Launch Conference 2024 in Shanghai on October 29. Earlier in 2023, the...
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Mastercard’s Pay Local expands payment access for consumers in Asia
Ahead of the Singapore FinTech Festival, Mastercard introduced Mastercard Pay Local, a global service that makes it easy for consumers...
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As trust wanes, consumer excitement over AI decreases leading to poor CX
The excitement of Singaporean consumers toward AI use by institutions is slowly fading into scepticism. A Qualtrics report showed that...
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