Lower Digital Experience Maturity is a Bane to CX in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...
Read more
Industry
Customer Experience across various Industries
Retail Prodigy Group And Samsung Working Together To Deliver A Strong Customer Experience
Samsung’s Experience Stores in Australia is now being led by Retail Prodigy Group as the lead operations partner. In a...
Read more
Living Edge Increased Its Revenue To 82 Percent After Transforming Their Online Customer Experience
Living Edge recorded a huge 82 percent revenue increase in the first month after optimizing their e-commerce site in May...
Read more
Contact Centers Have Become The Customer Experience Frontline
Customer-centric organizations’ growth has made delivering effective and efficient customer experience their foundation. According to the “Australia Customer Experience Outsourcing...
Read more
Think Hard Before Jumping on the AR and 3D Train
If there is one thing we can take away from the Covid-19 pandemic, it is that retailers are becoming ever...
Read more
Secure Santa: The Covid-19 Holiday Experience
Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...
Read more
Effortlessly Digitize Operations With Next-Gen CX Management Platform
The COVID-19 pandemic has organizations around the globe to shift to digital and remote work. Hence, a leading global Customer...
Read more
It’s Time To Transition To Digital For Better Customer Experience
The business landscape has changed drastically as more people use their smart devices because of the COVID-19 pandemic. For some,...
Read more
Twilio To Acquire Segment For $3.2 Billion
Cloud communications provider Twilio is making its biggest acquisition to date. The company is paying $3.2 billion to acquire Segment,...
Read more
5 Marketing Tips For Small Businesses
https://youtu.be/Pmlpna2Vm-4
Read more
