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So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...

Retailers would usually look upon the year-end with great anticipation. No one can blame them, as said season has generally...

Unlike many traditional brick and mortar businesses, demand for e-commerce brands have skyrocketed as retail operations have come to a...

Digital banking has been gathering steam in Asia for awhile now. It has grown to the extent that Asia is...

A little over six months ago, COVID-19 ravaged the global economy, resulting in devastated businesses, broken supply chains, and the...

In an annual report co-released by Econsultancy and Adobe, B2B companies identified customer experience (CX) as the single most exciting...

COVID-19 has changed us. Many of us might not even notice it, but our expectations when it comes to purchasing...

COVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their...

The people of Generation Z live in a completely different world compared to Millennials and the preceding generations. They are...

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...