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In an annual report co-released by Econsultancy and Adobe, B2B companies identified customer experience (CX) as the single most exciting...

COVID-19 has changed us. Many of us might not even notice it, but our expectations when it comes to purchasing...

COVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their...

The people of Generation Z live in a completely different world compared to Millennials and the preceding generations. They are...

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...

Today, the COVID-19 pandemic is slowly winding down in certain countries. In others, second wave is about to begin. Regardless,...

The digitisation of the insurance industry is progressing at a blindingly fast pace. Even compared to other industries, this sector...

Every industry operates differently. Depending on what product or services a company offers, operations can change ranging from slightly to...

Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...