Global

It goes without saying that the Covid-19 pandemic has devastated the global economy. Physical contact has gone out the window...

During this COVID-19 pandemic, businesses need to be able to move faster and respond to changing market dynamics. Hence, many...

Do you recall the last time a customer came to you with a disastrous situation. Did you think that it...

As the COVID-19 pandemic hits every part of the world, wave after wave, it has changed the way we do...

Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded...

It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...