General

Nothing stays the same for a long time. One of the significant events in 2020 proved that to be true...

The COVID-19 pandemic is the event that defined 2020. For businesses, this event had radically changed consumer behaviour. Hence, they...

Nowadays, smartphones have become part of our life. We use the device for work, shopping, and entertainment. Hence, for many...

Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...

PWC Consumer Intelligence revealed that as technology advances, companies had lost the human touch of customer experience. Hence, in another...

ClearSale has published a detailed review of its five-country consumer behaviour study conducted by Sapio Research, entitled 2021 Global Ecommerce...

Finally, we can see the light at the end of the tunnel when governments get the first batch of the...

According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...

The year 2020 is behind us now. And it’s time to look forward to what 2021 will bring for us....

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Customer Experience Imperatives, a guide to...