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Infobip, a global leader in cloud communications, hosted an enlightening panel discussion, bringing together industry experts to explore the dynamic...

The global CRM leader, Salesforce, has published its 'State of the Connected Customer Report,' which features insights from 14,300 consumers...

AXA Insurance PCL, a renowned insurance and asset management leader, and CoverGo, the leading global no-code insurance SaaS core platform...

Hotels, convenience stores and other businesses have increasingly turned to virtual reality to help train their staff amid a growing...

Google Cloud and Mumbai-based financial services firm JM Financial announced a strategic partnership to help build its retail digital customer...

Abbott announced that its renovated and upgraded all-in-one Customer Experience Center in Shanghai, the first of its kind in the...

A report was made within the past two years, including using digital engagement channels to improve customer experience. Despite the...

Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology...

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.