General

From “Hey Siri” to Tesla’s autopilot, artificial intelligence (AI) is rising in popularity for marketers and sales professionals. It has...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded...

It’s safe to say that 2020 is not our year. That nasty virus has sure thrown a wrench in the...

Customers expect a seamless brand experience, especially now during the trying times of COVID-19. Consumers are forming brand new expectations...

It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...

To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter...

So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...