General

If there is anything that customer experience experts can take away from the pandemic, it is that CX which is...

Customer complaints are nowhere near as bad as an actual CX crisis, but it might come as a surprise to...

The world of today runs on data. The top companies around the world rely heavily on human insight and comprehensive...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...

Chattermill, a unified customer intelligence platform, has recently revealed a report which delves into the trends and strategies that organizations...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish...

Developing a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat....