As trust wanes, consumer excitement over AI decreases leading to poor CX
The excitement of Singaporean consumers toward AI use by institutions is slowly fading into scepticism. A Qualtrics report showed that...
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General
Data quality and tech challenges affect Singapore businesses
HubSpot, the customer platform for scaling businesses, has released new data showing that many Singapore companies are contending with insufficient...
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Half of Hong Kong consumers reduce purchases due to sustainability neglect by brands
A "Sustainable Consumer Choice Survey 2024," which aims to gauge the sustainable consumption behaviour of Hong Kong consumers and gain...
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Seamless commerce a necessity for Malaysia’s retailers for better CX
In a study commissioned by KPMG and GS1, 49% of respondents from Malaysia said they are comfortable with both online...
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Five tips to build personalised engagement with your customers
In today's fast-moving digital environment and with e-commerce becoming more popular, shoppers now expect a faster, easier and more intuitive...
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One in four shoppers avoid buying from international retailers due to concerns around returns
Asendia, a global leader in e-commerce and mail solutions, and ESW, a leading global direct-to-consumer (DTC) e-commerce company, share the...
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Brands need to embrace and support today’s customer experience economy
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled the first installment of its 2024 Customer Experience...
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China Unicom helps villages in inner Mongolia go digital
Recently in China's autonomous region of Inner Mongolia, the local branch of China Unicom (China Unicom Inner Mongolia) has been...
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Filipinos prefer excellent customer service over low prices
More Filipinos are considering excellent customer service as a bigger factor to purchase goods and services, than cheaper prices, the...
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Hong Kong remains as Asia Pacific’s most expensive retail destination
Cushman & Wakefield recently released the 33rd edition of its Main Streets Across the World report which examines prime retail...
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