General

Australia's marketplace sector is rapidly transforming, with Amazon strengthening its dominance, Wesfarmers closing Catch, and doubts growing around Temu and...

The excitement of Singaporean consumers toward AI use by institutions is slowly fading into scepticism. A Qualtrics report showed that...

HubSpot, the customer platform for scaling businesses, has released new data showing that many Singapore companies are contending with insufficient...

A "Sustainable Consumer Choice Survey 2024," which aims to gauge the sustainable consumption behaviour of Hong Kong consumers and gain...

In a study commissioned by KPMG and GS1, 49% of respondents from Malaysia said they are comfortable with both online...

In today's fast-moving digital environment and with e-commerce becoming more popular, shoppers now expect a faster, easier and more intuitive...

Asendia, a global leader in e-commerce and mail solutions, and ESW, a leading global direct-to-consumer (DTC) e-commerce company, share the...

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled the first installment of its 2024 Customer Experience...

Recently in China's autonomous region of Inner Mongolia, the local branch of China Unicom (China Unicom Inner Mongolia) has been...

More Filipinos are considering excellent customer service as a bigger factor to purchase goods and services, than cheaper prices, the...