General

According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...

The year 2020 is behind us now. And it’s time to look forward to what 2021 will bring for us....

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Customer Experience Imperatives, a guide to...

Businesses have seen a significant increase in e-commerce delivery as the COVID-19 pandemic has changed consumers’ spending behavior. As 75...

Marketers should know how to invest in digital solutions to engage with customers both in the short and long term....

The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...

If there is one thing we can take away from the Covid-19 pandemic, it is that retailers are becoming ever...

Customer experience was important before Covid19, but it was trapped in the category of "good to have". Consumers often sought...

Before the advent of modern technology, customers only consider price and quality before deciding to buy. However, in today’s world,...

Customer experience and digital transformation are two concepts that we have been hearing about for years. But, in many organizations,...