General

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish...

Developing a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat....

With a new year comes new aspirations and goals. Unfortunately, planning new goals may be rather difficult for some businesses...

2022 is here, and with it comes new ideas and opportunities. If it hasn't already been done, now is the...

Consumers have a buying cycle. They go through a series of steps before actually making a purchase. Understanding this cycle...

Companies that invest in customer experience typically see a return on their investment. Customer experience is about more than just...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all...

It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming...